Free New Booklet!
A new information brochure is available for hotels and motels. This brochure is a great resource for staff in serving customers with disabilities. For more information about the brochure, or to order it, email us!
ADA and Accessibility Resources for Hotels
NEW - Hospitality and the ADA Training
On August 11, 2009 ADA-Indiana hosted a training for hotel personnel. Our featured speaker/trainer for the day was Marian Vessels, the Project Director of the Hospitality Initiative of the National Network of ADA Centers and a national expert in the area of Hospitality.
Please visit the Hospitality Initiative website for a variety of web-based resources for hotel and other hospitality industries: http://www.adainfo.org/hospitality/. At our training, Ms. Vessels encouraged hotels to incorporate parts of the Hotel Customer Service Training Package into their staff training, and directed participants to download the Hotel Customer Service Training Package which has a PowerPoint, Script, and other resources.
Overview
The following are resources to assist HOTEL personnel with implementing the Americans with Disabilities Act (ADA). Some of the materials on this web page require a PDF viewer. There are free PDF viewers available for download at Adobe Software and Foxit Software.
Customer Service
- Accessible Customer Service Practices for Hotel and Lodging Guest with Disabilities (PDF Version)
- Expanding Your Market: Customers with Disabilities Mean Business - A brief from the U.S. Department of Justice on why it makes good business sense to welcome customers with disabilities.
- Reaching Out to Customers with Disabilities - an online training course from the U. S. Department of Justice
Physical - Removing Barriers
1. Existing Buildings
- Checklist for Existing Facilities - A Checklist for Readily Achievable Barrier Removal
- Accommodating All Guests (listed as a free PDF download)
2. New Construction
- Common ADA Problems at Newly Constructed Lodging Facilities (PDF Version)
- Five Steps to Make New Lodging Facilities Comply with the ADA
- ADA Checklist for New Lodging Facilities (contains HTML and PDF Version)
- Americans with Disabilities Act Accessibility Guidelines (ADAAG), or go directly to specific requirements for transient lodging
Accessible Communication
- Communicating with Guests who are Deaf or Hard of Hearing in Hotels, Motels, and Other Places of Transient Lodging
- ADA Guide for Places of Lodging: Serving Guests Who Are Blind Or Who Have Low Vision
- ADA Checklist for Hotels and Motels: Ensuring Access to Services and Facilities by Customers Who Are Blind, Deaf-Blind, or Visually Impaired
Planning Accessible Meetings
- Planning Accessible Conferences and Meetings: A Brief for Conference Planners
- How to Plan Events that Everyone Can Attend
Have a question?
If you have a question about your responsibilities under the ADA, you may contact the DBTAC: Great Lakes and ADA-Indiana by phone (1-800-949-4232) or ask your question by email.