Free New Booklet!
A new information booklet is available for restaurants and bars. This pocket guide is a great resource for staff in serving customers with disabilities. For more information about the booklet, or to order it, email us!
ADA and Accessibility Resources for Restaurants
Overview
The following are resources to assist RESTAURANT, CAFETERIA, and BAR personnel with implementing the Americans with Disabilities Act (ADA). Some of the materials on this web page require a PDF viewer. There are free PDF viewers available for download at Adobe Software and Foxit Software.
Customer Service
- Expanding Your Market: Customers with Disabilities Mean Business - A brief from the U.S. Department of Justice on why it makes good business sense to welcome customers with disabilities.
- Reaching Out to Customers with Disabilities - an online training course from the U. S. Department of Justice
- Disability Etiquette (Link to PDF) - This publication from the United Spinal Association covers basic etiquette when interacting with people with disabilities as well as offering suggestions for a wide range of disabilities.
- ADA Guide for Small Business (PDF Version)
Physical - Removing Barriers
- Americans with Disabilities Act Accessibility Guidelines (ADAAG), or go directly to specific requirements for restaurants and cafeterias
- Checklist for Existing Facilities - A Checklist for Readily Achievable Barrier Removal
Service Animals
Tax Incentives
- U.S. Department of Justice Tax Incentives Packet
- ADA Quick Tips: Tax Incentives (select Quick Tips)
Employment
Have a question?
If you have a question about your responsibilities under the ADA, you may contact the DBTAC: Great Lakes and ADA-Indiana by phone (1-800-949-4232) or ask your question by email.