Arc of Indiana
The Arc is a state organization with local agencies in many counties across Indiana. Services may vary in each local agency. The Arc mission is to protect the rights of persons with intellectual and other developmental disabilities through advocacy and public policy work along with offering programs and providing information to empower people with intellectual and other developmental disabilities and their families. Some local agencies provide residential and/or employment services. They have an excellent website for information on programs and services in Indiana for individuals with developmental disabilities and their families.
Some of the Arc’s programs include: the Arc Advocacy Network provides support and information to apply for government programs such as Medicaid waivers and Social Security benefits. They provide information on guardianship and alternatives such as supported decision-making. The Arc Insurance Advocacy Resource Center provides no-cost advocacy assistance in accessing private and public insurance benefits.
143 W. Market Street, Suite 200
Indianapolis, IN 46204
317-977-2375 or toll free 800-382-9100
ASK: About Special Kids, Inc.
A “parent to parent” staffed organization supporting families of persons with special needs with free information on disabilities, laws, education, social services, private insurance and Medicaid issues, and resources throughout Indiana. ASK has parent liaisons in various regions around the state. Writes and disseminates a free online newsletter. Many inexpensive training workshops offered to family members. Much information is also provided in Spanish. Also provides a Resource Directory on their website of services and programs around the state. Central Office
7172 Graham Road, Suite 100
Indianapolis, IN 46250
317-257-8683 or toll free 800-964-4746
Family Voices Indiana
Family Voices Indiana is a “parent to parent” staffed organization supporting families of children and youth with special health care needs. They provide information, training and one-to-one support to families as well as the professionals who service them around Indiana. FV Indiana is part of a national network providing information and assistance to help families make informed decisions and navigate health care systems. FV Indiana is the recipient of a federal grant to provide a Family-to-Family Health Information Center in Indiana. Free face-to-face training offered around the state as well as online training. Publishes online Fact Sheets and bulletins to inform about issues related to disabilities statewide. Information on the website is offered in both English and Spanish. Staff live in different locations around Indiana and include some whom speak Spanish. Central Office
12175 Visionary Way, Suite 1360
Fishers, IN 46038
Toll free: 844-323-4636
Indiana Department of Child Services (DCS)
The Department of Child Services or DCS includes both Child Protective Services and Child Support Services. DCS exists to help protect children in cases of abuse or neglect. The Child Support Bureau can assist custodial parents in obtaining financial support from non-custodial parents and help enforce legal obligations for non-custodial parents to pay child support. DCS Central Office location:
302 West Washington Street, Room E306
Indianapolis, IN 46204-2738
Send written correspondence to:
P.O. Box 7083
Indianapolis, IN 46207-7083
To find your local office: https://www.in.gov/dcs/2372.htm Child Protective Service (CPS)
Toll free hotline to report child abuse or neglect: 800-800-5556 Child Support Bureau
Questions or more info: 317-233-5437 or toll free 800 -840-8757
To find your local office: https://www.in.gov/dcs/3215.htm
Indiana Department of Education: Office of Special Education
State agency that oversees the implementation of education laws pertaining to students with disabilities ages 3-21. They disseminate information and materials on topics related to special education to both professionals and family members. You can sign up for a weekly listserv digest of information from the Office of Special Education. 115 West Washington Street
South Tower, Suite 600
Indianapolis, IN 46204-3420
317-232-0570 or toll free 877-851-4106
Indiana Disability Rights
An independent state agency, formerly known as Indiana Protection and Advocacy Services (IPAS). Established in 1977 to fulfill federal requirements for a state agency staffed to respond to requests to protect the rights of persons with disabilities. Provides information, referral, and investigations and technical assistance related to problems that individuals with disabilities face when services or rights are being denied. Also publishes an online newsletter. 4701 North Keystone Avenue, Suite 222
Indianapolis, IN 46205
317-722-5555 or toll free 800-622-4845
TTY: 317-722-5563 or 800-838-1311
Indiana Family and Social Services Administration (FSSA)
The Indiana Family and Social Services Administration (FSA) was established by the General Assembly in 1991 and has gone through many changes. The state departments of Human Services, Public Welfare, and Mental Health were combined under one roof to form FSSA. Currently, there are six divisions of FSSA:
1. Division of Disability and Rehabilitative Services402 West Washington Street
2. Division of Aging
3. Division of Family Resources
4. Division of Mental Health and Addiction
5. Office of Medicaid Planning and Policy
6. Office of Early Childhood and Out-of-School Learning
P.O. Box 7083
Indianapolis, IN 46207-7083
Connect to services in your area: https://secure.in.gov/apps/fssa/providersearch/home
Call Center: 800-403-0864
FSSA Resource Guide: https://www.in.gov/fssa/files/FSSA_Resource_Guide.pdf
To locate/access information and services from the six Divisions of FSSA, the phone numbers and websites are provided below with a brief description of each office:
1. Division of Disability and Rehabilitative Services (DDRS)Information: Toll free 800-545-7763
Bureau of Developmental Disabilities Services (BDDS):
Provides diagnostic/evaluation services for preschoolers and adults with disabilities, and for those in need of residential services. Case management services and information on Medicaid Waivers is available. BDDS is the main entry point for applications for the Family Supports (FSW) and Community Integration Habilitation Medicaid Waivers. Caregiver Supports Services (respite services) funding for those not on Medicaid Waivers can be accessed by contacting the local BDDS office. Call the toll free number below to ask for the phone number and location of the BDDS Field Service Office for your county or check https://www.in.gov/fssa/ddrs/4088.htm for contact information for your local BDDS field Service Office.
Call toll free: 800-545-7763 or
visit https://www.in.gov/fssa/ddrs/2639.htm for more information.
For more information on Medicaid Waivers, see https://www.in.gov/fssa/ompp/2549.htm or medicaid-waiver-programs-home-and-community-based-services-for-adults-and-children.
Disability Determination Bureau
This agency makes decisions on Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) disability claims for the State of Indiana. Application for services is done at one of 26 local Social Security Offices within Indiana or online. To find the Social Security Administration Office nearest you, check the U. S. Government section of your phone book for the listing of the Social Security Administration (SSA) Office or use contact information below. For information on the Disability Determination Bureau, see https://www.in.gov/fssa/2634.htm.
National SSA toll free: 800-772-1213 (800-325-0778 TDD)
National SSA website: https://www.ssa.gov/
Social Security Local Office Locator: https://secure.ssa.gov/ICON/main.jsp
Bureau of Rehabilitation Services (BRS)
402 West Washington Street, W453
P.O. Box 7083
Indianapolis, IN 46207-7083
Toll Free: 800-545-7763
• Office of Vocational Rehabilitation Services (VR)
VR assists persons with disabilities (after eligibility is determined) to prepare for, obtain and/or retain employment. Contact your local VR office for questions regarding these services. Find your local office by calling the number below or checking https://www.in.gov/fssa/ddrs/2760.htm.
Toll free: 800-545-7763. See https://www.in.gov/fssa/ddrs/2636.htm for general information on VR services.
• Office of Blind and Visually Impaired Services (BVIS)
Provides statewide assistance and services for the blind and visually impaired.
To contact BVIS call Toll Free: 877-241-8144 or email: BVIS@fssa.in.gov. Check their website https://www.in.gov/fssa/ddrs/2638.htm for more information.
• Office of Deaf and Hard of Hearing Services (DHHS)
Statewide information and resource center for the deaf and the hard of hearing community. Contact this office by email DHHSHelp@fssa/in.gov. Check their website for more information: https://www.in.gov/fssa/ddrs/2637.htm.
Bureau of Child Development Services (BCDS)
• First Steps
First Steps early intervention services is a family-centered, coordinated system available for children birth to age 3 who are developmentally delayed or at risk of a developmental delay. The First Steps program can provide assessment and evaluation of a child before their 3rd birthday. A service coordinator then helps the families of eligible children find appropriate services. Call the toll free number or email below to ask for the First Steps contact for your county or look in the business section of your local phone book for the local contact phone number. You can also check https://www.in.gov/fssa/ddrs/4819.htm for local contact information.
402 West Washington Street
Indianapolis, IN 46204-2739
Toll free: 800-545-7763 or email FirstStepsWeb@fssa.in.gov
See https://www.in.gov/fssa/ddrs/4653.htm for information on programs and services.
2. Division of Aging (IDA)Call toll free: 888-673-0002 or
This Division provides a broad range of in-home and community based services to older adults and persons of all ages with disabilities. Two of the programs maintained by the Division of Aging are the local Area Agencies on Aging (AAA) and the Adult Protective Services program.
visit https://www.in.gov/fssa/2329.htm for more information.
Area Agencies on Aging/Aging and Disability Resource Center
Entry point for CHOICE and Indiana’s two Medical Medicaid Waivers- Aged and Disabled Waiver, and Traumatic Brain Injury Waiver is through the local AAA. Eligibility criteria need to be met to qualify for free services. There are 16 AAA offices in Indiana. Local offices can be accessed toll free at 800-986-3505 or check their website https://www.in.gov/fssa/da/3478.htm.
Adult Protective Services
This program Investigates reports of abuse, neglect and exploitation of endangered adults. See https://www.in.gov/fssa/da/3479.htm for information.
Call the Hotline: 800-992-6978 to report suspected abuse.
Call Toll free: 800-403-0864 or
3. Division of Family Resources (DFR)
Local offices provide determination of eligibility for Medicaid programs such as Hoosier Healthwise medical coverage for children and families. Other programs offered include Food Stamps, Temporary Assistance for Needy Families (TANF) and Supplemental Nutrition Assistance Program (SNAP). Low income families can apply for these programs at their local office located in the county where they live.
check http://www.in.gov/fssa/2407.htm for more information.Bureau of Family ResourcesToll free: 800-403-0864 to be connected to local office or see https://www.in.gov/fssa/dfr/2999.htm for map and printable directory of local offices and other information on services and programs.
Hoosier Healthwise (HHW) Information: toll free: 800-889-9949 or https://www.in.gov/medicaid/members/174.htm
4. Division of Mental Health and Addiction
Operates state psychiatric hospitals, licenses inpatient psychiatric hospitals, and certifies all community mental health centers and addictions treatment services.
Indiana System of Care: https://www.in.gov/fssa/dmha/2732.htm
For more information call the Consumer Service Line: 317-232-7800 or toll free: 800-901-1133, or check https://www.in.gov/fssa/dmha/4521.htm.
5. Office of Medicaid Planning & Policy (OMPP)
Administers Medicaid programs for the state. Finances medical services for low-income eligible Indiana residents regardless of a disability. To apply for regular Medicaid, contact your local county Division of Family Resources Office or check the Indiana Medicaid website: https://www.in.gov/medicaid/.
For information on Indiana’s Health Coverage Programs, contact 317-233-4455 or check these websites: https://www.in.gov/medicaid/providers/461.htm and/or https://www.in.gov/fssa/2408.htm.
6. Office of Early Childhood and Out of School Learning (OECOSL)
Oversees early childcare education, including Head Start and Early Head Start, and after school programs that support children, families and local schools. The Child Care and Development Fund (CCDF), which provides childcare funding for families who are working or enrolled in school and qualify as low income is administered through this office. For more information, contact the state office toll free: 877-511-1144 or check https://www.in.gov/fssa/2552.htm.
Bureau of Child Care Resource & Referral Line: 800-299-1627
FSSA Child Care Finder: https://www.in.gov/fssa/childcarefinder/
Head Start and Early Head Start: https://www.in.gov/fssa/carefinder/2679.htm
Indiana Governor’s Council for People with Disabilities (GPCPD)
This is an independent state agency whose mission is to support planning, collaboration, evaluation, research, education and advocacy to empower individuals with disabilities and their families. The Council has various projects related to their mission. Projects include conducting the “Partners in Policymaking” project in Indiana. PIP is an educational and empowerment program for consumers and family members. The Indiana Governor’s Council also maintains the Consumer Education (Investment) Fund that provides funds for individuals with disabilities and families to attend training events. Indiana Government South Center
402 West Washington Street, Room E145
Indianapolis, IN 46204
Indiana State Department of Health
This agency maintains the Maternal and Child Health MOMS Helpline. Also provides information on various programs, including the Children with Special Health Care Needs Program (CSHCS), support groups, and Medicaid providers list. Assists with accessing health related programs and services. CSHCS provides supplemental medical coverage to children, birth to 21 years of age, who have serious, chronic medical conditions, including autism, who meet the program's financial and medical criteria. 2 North Meridian Street
Indianapolis, IN 46204
317-233-1325 or toll free 800-382-9480
Toll free MOMS Helpline: 844-624-6667 or MCHMOMShelpline@isdh.in.gov, https://www.in.gov/isdh/21047.htm.
Indiana Children's Special Health Care Services (CSHCS): 317-233-1351: toll-free: 800-475-1355 or firstname.lastname@example.org.
Indiana Statewide Independent Living Council (INSILC)
INSILC works with the Family and Social Services Administration’s Division of Disability and Rehabilitative Services developing a state plan for independent living. Members of INSILC are chosen from around the state and appointed by the governor. Nine centers for independent living in Indiana provide advocacy information and referral, training and peer counseling. Call or check the website to find the Council on Independent Living Center that serves your area. INSILC
P.O. Box 801
Danville, IN 46122
Toll free: 844-446-7452
https://www.in.gov/fssa/ddrs/2770.htm or https://www.insilc.org/
(Indiana Resource Center for Families with Special Needs)
A parent organization which provides families and service providers with information and training which is free and/or at minimal cost to help support educational programs and services for children and young adults with disabilities. Writes and disseminates a free online newsletter with a lot of helpful information and tips along with announcements about various trainings (including webinars) that they offer. IN*SOURCE maintains a list of trained parent representatives (also called Regional Program Specialists) in local communities to assist families with support and information pertaining to early intervention and special education services.1703 South Ironwood Drive
South Bend, IN 46613
574-234-7101 or toll free: 800-332-4433
http://www.insource.org for general information and
to a locate Regional Program Specialist for your area.
Indiana Institute on Disability and Community
Indiana University - Bloomington
The Institute is focused on building the capacity of communities and organizations to support individuals with disabilities, across the lifespan, in typical community settings. Provides training and technical assistance, develops and disseminates information, and conducts research. Six centers work with professionals, family members, and people with disabilities, throughout the state, to address early intervention, school improvement and inclusion, mental health in schools, transition, employment and careers, and health equity, collaborative systems change, disability information and referral, and autism spectrum disorders. The Indiana Resource Center for Autism is one of the six centers.
The Library at the Indiana Institute on Disability and Community has a lending library of over 8,000 books, kits, and DVDs that are available for residents of Indiana to borrow FREE of charge.1905 North Range Road
Bloomington, IN 47408-9801
812-855-6508 or toll free 800-825-4733
Wheeler, M. (2019). Selected state resources for information, training, advocacy, and empowerment for persons with disabilities and their families. Retrieved from irca-selected-state-resources-for-information-training-advocacy.